Question 1

How does the volume discount work with the pricelist?

Accepted Answer

Our price list has 3 columns, each with its own price. The prices in the first column apply to a total purchase of <2500 DKK. The prices in the second column apply to a total purchase of 2500-5000 DKK. The last column shows the prices for orders >5000 DKK. The applicable prices depend on the value of the total order (combination of frozen products and/or dry food). The shopping cart in our web shop shows the final valid prices, based on the total value of the order.

Question 2

Can I return my products?

Accepted Answer

If you need to return products, you must always contact us first. You can do this via email to: info@kiezebrink.dk . I am interested; how do I become a customer at Kiezebrink? Before you can place an order at Kiezebrink, you must first request an account. You can do this by going to Contact in the menu and selecting Account request. Here you can leave your details, and we will contact you. Different conditions apply to large customers. To check whether you are eligible for the large customer price list, please contact us via the account request form in the Contact section.

Question 3

Can I collect my order?

Accepted Answer

Your order can be picked up on weekdays between 8:00 and 15:30. Orders must be placed via our web shop two business days before collection.

Question 4

When can I expect my delivery?

Accepted Answer

At Kiezebrink we operate with different delivery rounds. The delivery time for your order depends on the region where you or your company is located. Click here to see our delivery rounds. If you would like a reminder before the delivery round, we can send you the exact date in good time. Please request this via email to: info@kiezebrink.dk . Outside of Denmark, we also deliver to parts of Sweden. In other places, orders are delivered using external couriers. We can arrange this for you, or you can arrange it yourself. As soon as all your products are available, we will arrange transport for you.

Question 5

How will my order be delivered?

Accepted Answer

Because our trucks are temperature controlled, it is possible to transport both dry food, live insects and frozen products. Our vehicles are operated by dedicated drivers and in some cases are equipped with a pallet truck. This allows us to deliver products directly to the customer. For orders outside our own delivery regions, we use trusted external carriers, so that your (combined) frozen order is always transported under controlled conditions. For dry food orders, we often use separate carriers, as frozen transport is not necessary in that case. Orders delivered by our own vehicles are delivered on weekdays between 7:00 and 18:00, and for logistical reasons we cannot always accommodate preferred delivery times. The day before delivery we can provide a time estimate via email. Please indicate when placing your order whether you wish to receive this. Due to the size of our trucks and potential traffic-related restrictions, it may not always be possible or responsible to deliver directly to you. In such cases, we will work with you to find a suitable solution.

Question 6

I’m interested, how do I become a Kiezebrink customer?

Accepted Answer

Before you can place an order with Kiezebrink, you must first request an account. You can do this by going to Contact in the menu and selecting Account Request. Here you can leave your details, and we will contact you. Different conditions apply to wholesale customers. To check whether you are eligible for the wholesale price list, please contact us via the account request form in the Contact section.

Question 7

Do you have all dry food in stock?

Accepted Answer

Due to the wide range available, we do not have all types of dry food in our standard warehouse. Deliveries may therefore take a little longer. If you need certain products regularly, just let us know. We can then ensure that we have these products in stock for you.

Question 8

Can I get nutritional advice?

Accepted Answer

Yes — and it’s one of our specialties. At Kiezebrink, our in-house nutritionists are passionate about helping you create species-appropriate diets tailored to your animals’ unique needs. Whether you're caring for birds of prey, carnivores, or exotic species, we’re here to support you with expert guidance. Explore our Knowledge Base and Zoo Database for in-depth nutritional insights or reach out directly for personalized advice.

Question 9

Can I combine dry food and frozen food in one order?

Accepted Answer

Yes, your order will be delivered using temperature-controlled vehicles. It is therefore possible to combine dry food and frozen food in one order. We advise removing the plastic wrap on the pallet immediately after delivery to prevent moisture issues.

Contact & Customer Service

Head office

Kiezebrink Nordics

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